Healthcare Delivery


Our work is based on the premise that the quality and efficiency of healthcare delivery can be improved by applying appropriate business principles. The Healthcare Delivery focus area, part of WDI’s Healthcare Sector, develops models for delivering healthcare in low- and middle-income countries (LMICs). Working with partners in the private sector, we guide healthcare delivery organizations in identifying ways to provide financially sustainable care to patients in resource challenged environments.

We measure our success based on two important criteria:

  1. Did we help our partner increase access to quality care?
  2. Did our partner improve its profitability (including decrease its loss)?


What We Do

We offer research and advisory services in the following areas:


  • Development of governance structures


    • Capital asset analysis
    • Inventory management
  • Relationships with suppliers

Customer interaction

  • Identification, acquisition and retention
  • Revenue generation
  • Value proposition

Processes And Systems

  • Financial processes
  • Internal relationships
  • Personnel training plans


  • Business plan development
  • Growth strategy development plan


How We Engage

We employ an approach that involves a client-specific combination of WDI staff, and University of Michigan faculty advisors and top-level MBA student teams from the Ross School of Business, who contribute field research and strategic thinking to the development of relevant, viable, and implementable solutions to specific challenges. This approach enables WDI to deploy a lean team that leverages existing resources to increase the return on our partners’ investments and allows WDI to remain nimble and focused on identifying innovative solutions that draw on multidisciplinary expertise.


Extensive Experience We have over 25 years of experience in addressing the challenges of viable and profitable business models for companies seeking to engage in emerging economies.
World-class Academic Institution We have the ability to leverage world class academic and multidisciplinary expertise at the Ross School of Business and other schools and colleges at the University of Michigan.
Partnerships We have developed strong relationships with partners, including hospitals, clinics, nonprofits, and multinational companies across developing countries.
Proven Expertise We have proven expertise in designing business models, testing strategies through piloting projects, and evaluating solutions for effectiveness and scalability.
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