Programs & Projects

The current business process outsourcing (BPO) industry has been successful at creating job opportunities for well-educated segments of the population in Asia and Africa. Examples include staffing call centers, carrying out accounting tasks, and performing data analytics. WDI’s research led to the creation of a roadmap that identified BPO tasks that are available or could be transitioned to workers from poor and vulnerable communities. The work also identified the factors keeping this work from being moved, and the ways in which the Rockefeller Foundation could engage the sectors to lessen those roadblocks.