Students Travel To Four Countries For Healthcare Course
Monday, February 29, 2016
Mel Melaku Negussie, chief operating officer and general counsel of the Ethio-American Doctors Group (EADG), jumped at the chance to partner again with U-M students participating in a travel-study course on healthcare delivery in emerging markets.
He was very pleased with the student team’s work last year, saying one of the things he liked most is that they were on the ground in the country collecting data “as opposed to gathering information from publications.”
“All of this led to high-quality business consulting service last year that was extremely cost effective,” he said. “Since our first engagement, we have validated the quality of the work produced by the team to be equal, if not superior, to top-tier consulting firms.”
BA685: International Business Immersion, which is mostly comprised of MBA2 students, is designed to enhance participants’ international leadership capabilities, increase awareness of diverse business issues on the current global landscape, provide on-the-ground experience in a foreign country, and contribute to the success of partner health clinics and hospitals. The course responds to the increasing need for managers to have an international business perspective to augment their business and management knowledge.
During the first part of the term, students learned about healthcare in emerging markets through lectures, guest speakers and case discussions. Students were then divided into five teams and they prepared for visits to their selected country. They traveled there in late February and early March.
WDI President Paul Clyde teaches the course, which is organized and mostly funded by the Ross School of Business. WDI and the International Institute at U-M also provide financial support.
The EADG, a coalition of more than 250 U.S. doctors of Ethiopian descent who want to establish a state-of-the-art tertiary care hospital in the capital city of Addis Ababa, is one of four partners who collaborated with students for last year’s course. The others are Ruli District Hospital in Rwanda, Grace Care Center in Sri Lanka, and SughaVazhvu in India. Only Unicorpus Health Foundation in India is new this year.
In addition, Ruli, EADG, and Grace Care Center have partnered with WDI on several summer internships and/or Multidisciplinary Action Projects in past years. Being involved with the same organizations year after year in different ways allows WDI to “be more of a partner as the projects continue to grow,” Clyde said.
“We’re developing deep relationships, building trust,” he said. “We have continuity, and the partners know that we will continue to work with them. Further, we know what has worked in the past with other partners and what has not worked. So we bring that knowledge to bear in each project.”
Here’s an overview of the course’s projects:
Ethio-American Doctors Group – Addis Ababa, Ethiopia
The main focus of the project is to assess major equipment needed for the proposed hospital, and determine how much it would cost to maintain and repair these items. The student team will try to determine the total cost for each piece of major equipment, develop an assessment of total utilization and, where relevant, make a recommendation on what to purchase. The team also will make a recommendation on lab services and whether to outsource them.
Unicorpus Health Foundation – Hyderabad, India
A core group of eight clinicians (including a pediatric cardiologist, a neurosurgeon, a pediatric dentist and a senior nurse practitioner for geriatric care) have established a private, not-for-profit organization that will provide healthcare to the elderly in Hyderabad, India. It will target those who can’t afford the more expensive for-profit hospitals but are willing to pay something instead of using the government system. The student project will focus on a business plan for a self-sustaining rehabilitation center in Hyderabad, a city of 8 million. Hyderabad has several advanced tertiary care hospitals but there are very few rehabilitation centers, and those that do exist are very expensive. The current plan is to set up a 20-bed facility as a stopgap measure between hospital and home.
SughaVazhvu Clinics – Thanjavur, India
SughaVazhvu Healthcare implements innovative health systems strategies in expanding access to primary care services to underserved populations in rural Thanjavur, in the state of Tamil Nadu, India. In India, chronic diseases are increasing and pose an additional challenge for rural populations due to the added economic burden. SughaVazhvu’s data show that at least 12 percent of its patients suffer from diabetes, hypertension and hyperlipidemia. The challenge is ensuring treatment adherence among patients, which is critical to prevent terminal complications and associated economic distress. Therefore, SughaVazhvu launched a pre-payment model for chronic disease management for diabetes, hypertension and hyperlipidemia accessible through a mobile clinic. Enrolled patients are offered medication, diagnostic check-ups and consultations with a physician (including lifestyle counseling). The students will put together financial reports to give an idea of sustainability at different volumes, based on a subscription model where patients pay up front to enroll in the service for three, six, nine or 12 months.
Ruli District Hospital – Ruli, Rwanda
Over the past five years, Ross teams have worked on projects for Ruli District Hospital, responding to specific requests from hospital leadership at the time of the project. Some recommendations have been implemented; others have not. After reflecting on this, the hospital leadership believes that one of the reasons some haven’t been implemented is that the staff doesn’t see the need or doesn’t understand how the project recommendations relate to Ruli Hospital’s overall mission. This project is designed to take a step back and lay the groundwork for a staff retreat that will be held in March. The team will interview as many staff members as possible, conduct focus groups, and contact some staff at clinics to gain an understanding of the main challenges that the staff sees in accomplishing the hospital’s mission. The team will then synthesize the findings into topics to be addressed at the retreat. The team also will recommend the best way to conduct the retreat given the constraints at the hospital.
Grace Care Center – Trincomalee, Sri Lanka
Grace Care Center is developing a healthcare delivery model that will reach the poorest parts of the Sri Lankan community it serves. It is a community-based system that regularly tracks certain health metrics and flags those who need further attention by a local physician. The students will develop a subscription model in which patients pay a monthly fee for regular monitoring and, when necessary, specified care by a physician. This can build on some of the work done at Sugha Vazhvu in Tamil Nadu, India, but also utilize the data collection methods under development in Sri Lanka. Specifically, the project will: identify different customer groups based on willingness to pay; develop a way to offer clinically identical but otherwise differentiated services to allow a cross subsidization model to work; and develop financials based on revenue generated through this model and an estimate of costs.
For Erica Dancik, a dual master’s degree student at Michigan Ross and the U-M School of Public Health (SPH), and Tajesi Patel, an SPH master’s degree student, signing up for the course was a no-brainer.
“As a dual degree student focusing on global health and business, there couldn’t possibly be a more perfect course for me,” Dancik said.
Patel said the Ross course gives students a project-based experience working with healthcare providers in-country in addition to discussion of cases that explore innovative solutions in the space.
“There is no other course that I know of that combines theory and practice quite so much on this topic, so I jumped at the chance to take it,” Patel said.
Dancik, who will go to Sri Lanka, and Patel, who will work with Unicorpus in India, are excited to employ some of the things they’ve learned in the classroom, work in a team environment and experience a different country and culture.
“First and foremost, I am hoping to learn about chronic disease management in Sri Lanka and then use that knowledge, in combination with the skills and strengths of my teammates, to answer some of the challenging questions that have been posed by our client,” said Dancik, who will work after graduation with a company focused on chronic kidney disease.
“This project offers me a learning opportunity that I can carry with me as I leave Ross and start in my new position,” she said.
Patel said her team project would allow her to augment her public health background with some business side knowledge.
“I do not expect to be able to get a full MBA’s worth of knowledge from one course, but I would like to walk away from this class with more comfort and skill thinking through the more financial and practical issues of healthcare delivery in these settings,” she said.
She said she is excited to work on the Unicorpus project, which is in its infancy, and looking forward to meeting with healthcare providers, administrators and patients to get a better feel for the local landscape of this type of healthcare.
“There are just so many local nuances that no amount of background research or phone conversations can compare to,” she said, “so actually being on the ground and talking with these people will be invaluable to us in terms of working toward an end result that truly serves the needs and interests of the community.”